Four steps are involved in the workflow in Ed Controls.
It goes as follows:
A ticket is created by the Accountable or the Support role. The ticket is recorded and must be discussed before it is assigned or archived.
In this stage, the Accountable or the Support has assigned the ticket to someone by adding an e-mail address.
Here, the Responsible assigned to the ticket has completed the work. He/she reports this progress by marking the ticket completed and documenting the work with a photo.
After the primary contractor has checked the work in the ticket, the ticket can be archived.