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"If a label is not used at least once, it will not appear in the overview."
Ed

How do I remove a label?

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You can remove a label from your view by ensuring that the label is no longer associated with a ticket, file or drawing.

This is how it’s done:

  1. Log intoweb.edcontrols.com ;
  2. Open the right project;
  3. Go to the ‘Tickets’ tab;
  4. Click on ‘Labels’ in the menu on the left;
  5. Now click on the corresponding label;
  6. On the right side of the screen, you will now see the tickets with the selected label;
  7. Remove the label from the respective tickets and save the changes;
  8. Refresh the page;
  9. The label has now disappeared from the overview.
  1. Log in to the mobile app;
  2. Open the right project;
  3. Open the ticket overview by clicking on the right side of the screen;
  4. Click on the 3 dots;
  5. Click on label;
  6. Select the label you want to delete;
  7. Click “Done” or “Apply.
  8. Now remove the label from all displayed tickets by opening the ticket;
  9. When the label is no longer associated with tickets in the project, the label will disappear from the overview.

Also read: How do I add a label to a ticket, file or drawing?

Note: When a label is still associated with an archived ticket, the label will still be visible in the view. Therefore, to completely remove the label, it must also be removed from the archived tickets. To edit the archived ticket, it must be de-archived

Updated on 10-01-2022

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