"If a label is not used at least once, it will not appear in the overview."

How do I remove a label?

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You can remove a label from your view by ensuring that the label is no longer associated with a ticket, file or drawing.

This is how it’s done:

  1. Log in to web.edcontrols.com;
  2. Open the right project;
  3. Go to the ‘Tickets’ tab;
  4. Click on ‘Labels’ in the menu on the left;
  5. Now click on the corresponding label;
  6. On the right side of the screen, you will now see the tickets with the selected label;
  7. Remove the label from the respective tickets and save the changes;
  8. Refresh the page;
  9. The label has now disappeared from the overview.
  1. Log in to the mobile app;
  2. Open the right project;
  3. Open the ticket from which you want to remove the label;
    • For iOS: select the labels you want to remove and press disconnect;
    • For Android: press on the labels you want to delete;
  4. Click the save icon in the upper right corner;
  5. When the label is no longer associated with tickets in the project, the label will disappear from the overview.

Also read: How do I add a label to a ticket, file or drawing?

Tip: You can delete one or more tickets at the same time.

Note: If a label is still associated with an archived ticket, the label will still be visible in the overview. Thus, to completely remove the label, it must also be removed from the archived tickets. To edit the archived ticket, it must be de-archived

Updated on 13-10-2022

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