How do I create a project? Only Administrators can create a project. A project can only be created via the browser.
What is a ticket? A ticket is a registration of an observed snag. This allows you to record an observation, deviation or instruction.
How do I create a ticket? A ticket can be created by individuals with the roles: End User, Support and Reporter. The most convenient is to...
What does the status of a ticket mean? A ticket has four statuses: created, started, completed and archived.
How do I edit a ticket? Only the Accountable and the Support can edit tickets in their entirety. The Responsible can report tickets assigned to him...
How do I report a ticket as completed? As a Responsible, you can cancel a designated ticket before completion.
Can I assign multiple tickets to someone at once? In order to work more efficiently in Ed Controls, it is possible to assign several tickets to a Responsible in one go.
How do I find archived drawings and files? Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file? It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
How do I de-archive a drawing or file? It is possible to de-archive drawings and/or files in the Library. De-archiving is only possible through Ed Controls' web environment.
What is archiving? In Ed Controls, archiving means making something inactive. Only active items are found in your overview.
Can I search within Ed Controls? Yes, it is possible to search within Ed Controls in both the web environment and the app.
How do I forward an assigned ticket? In Ed Controls, an assigned ticket can be forwarded to a third party.
What are the filter options? Ed Controls offers many options and combinations for filtering. These are available via web.edcontrols.com and in the Mobile Applications. How...
How do I add a photo to an existing ticket? Adding a photo to an existing ticket can be done at a later time.
How do I filter across multiple projects? In Ed Controls, it is possible to filter over multiple projects via the web interface.