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Tickets & Drawings
Tickets & Drawings
"When you create a ticket, you can also use the speech-to-text function of your mobile phone. That saves typing again!"
How do I label a drawing?
You can label a drawing through web.edcontrols.com.
How do I add a tag to a ticket?
Add a tag to a ticket by filling in the 'Add tag' text field.
How do I create a project?
Only Administrators can create a project. A project can only be created via the browser.
How do I change the project settings?
Change the name, end date, different roles, etc.
What is a ticket?
A ticket is a registration of an observed snag. This allows you to record an observation, deviation or instruction.
How do I create a ticket?
A ticket can be created by individuals with the roles: End User, Support and Reporter. The most convenient is to...
What does the status of a ticket mean?
A ticket has four statuses: created, started, completed and archived.
How do I edit a ticket?
The Responsible can report tickets assigned to him or her as complete, accompanied with photos and text. The Accountable and...
How do I export/print a ticket?
Ticket printing is possible from both web.edcontrols.com and from the apps.
How do I ensure clear, sharp photos?
Use photos to document all kinds of things visually.
How do I report a ticket as completed?
As a Responsible, you can cancel a designated ticket before completion.
How can I quickly switch between tickets?
In Ed Controls, you can easily switch between tickets.
What is the workflow for tickets in Ed Controls?
Ed Controls has a four-step workflow.
Can I assign multiple tickets to someone at once?
In order to work more efficiently in Ed Controls, it is possible to assign several tickets to a Responsible in one go.
How do I archive a ticket?
You can archive a ticket when it no longer needs to be active.
How do I find archived drawings and files?
Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file?
It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
How do I de-archive a drawing or file?
It is possible to de-archive drawings and/or files in the Library. De-archiving is only possible through Ed Controls' web environment.
What is archiving?
In Ed Controls, archiving means making something inactive. Only active items are found in your overview.
Can I search within Ed Controls?
Yes, it is possible to search within Ed Controls in both the web environment and the app.
How do I forward an assigned ticket?
An assigned ticket can be forwarded to a third party within Ed Controls.
What are the filtering options?
Ed Controls offers many options and combinations for filtering. These are available at web.edcontrols.com and in the Mobile applications. How...
How do I add a photo to an existing ticket?
Adding a photo to an existing ticket can be done at a later time.
How can I delete a group?
A group can disappear from your overview by archiving its content.
Can I save photos directly to my gallery?
You can save photos to your gallery by changing a setting.
How do I remove a label?
A label can be removed from the overview.
How do I filter across multiple projects?
In Ed Controls, it is possible to filter over multiple projects via the web interface.
How do I link Ed Controls with SharePoint?
Learn how to link Ed Controls with SharePoint.
Can I round up multiple tickets at once?
The End User and/or Support can report the status of multiple tickets from ''Started'' to ''Completed'' at one time.
Can't find the answer you're looking for?
" When you create a ticket, you can also use the speech-to-text function of your mobile phone. That saves typing again! "