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Tickets & Drawings
Tickets & Drawings
"When you create a ticket, you can also use the speech-to-text function of your mobile phone. That saves typing again!"
How do I label a drawing?
You can label a drawing through web.edcontrols.com.
How do I add a tag to a ticket?
Add a tag to a ticket by filling in the 'Add tag' text field.
How do I create a project?
Only Administrators can create a project. A project can only be created via the browser.
How do I change the project settings?
Change the name, end date, different roles, etc.
What is a ticket?
A ticket is a registration of an observed snag. This allows you to record an observation, deviation or instruction.
How do I create a ticket?
A ticket can be created by individuals with the roles: End User, Support and Reporter. The most convenient is to...
What does the status of a ticket mean?
A ticket has four statuses: created, started, completed and archived.
How do I edit a ticket?
Only the Accountable and the Support can edit tickets in their entirety. The Responsible can report tickets assigned to him...
How do I print a ticket?
Ticket printing is possible from both web.edcontrols.com and from the apps.
How do I ensure clear, sharp photos?
Use photos to document all kinds of things visually.
How do I report a ticket as completed?
As a Responsible, you can cancel a designated ticket before completion.
How can I quickly switch between tickets?
In Ed Controls, you can easily switch between tickets.
What is the workflow for tickets in Ed Controls?
Ed Controls has a four-step workflow.
Can I assign multiple tickets to someone at once?
In order to work more efficiently in Ed Controls, it is possible to assign several tickets to a Responsible in one go.
How do I archive a ticket?
You can archive a ticket when it no longer needs to be active.
How do I find archived drawings and files?
Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file?
It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
How do I de-archive a drawing or file?
It is possible to de-archive drawings and/or files in the Library. De-archiving is only possible through Ed Controls' web environment.
What is archiving?
In Ed Controls, archiving means making something inactive. Only active items are found in your overview.
Can I search within Ed Controls?
Yes, it is possible to search within Ed Controls in both the web environment and the app.
How do I forward an assigned ticket?
In Ed Controls, an assigned ticket can be forwarded to a third party.
What are the filter options?
Ed Controls offers many options and combinations for filtering. These are available via web.edcontrols.com and in the Mobile Applications. How...
How do I add a photo to an existing ticket?
Adding a photo to an existing ticket can be done at a later time.
How can I delete a group?
A group can disappear from your overview by archiving its content.
Can I save photos directly to my gallery?
You can save photos to your gallery by changing a setting.
How do I remove a label?
A label can be removed from the overview.
How do I filter across multiple projects?
In Ed Controls, it is possible to filter over multiple projects via the web interface.
How do I link Ed Controls with SharePoint?
Learn how to link Ed Controls with SharePoint.
" When you create a ticket, you can also use the speech-to-text function of your mobile phone. That saves typing again! "