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  3. What does the status of a ticket mean?
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What does the status of a ticket mean?

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A ticket has four statuses.

  • Created (yellow circle Screenshot Ed Controls):
    The ticket was created, but not yet assigned to a Responsible.
  • Started (red triangle Screenshot Ed Controls):
    The ticket has been created, including all relevant information and assigned to a Responsible who will handle it.
  • Completed (green square Screenshot Ed Controls):
    According to the Responsible, the ticket has been completed.
  • Archived (gray shape Screenshot Ed Controls Screenshot Ed Controls):
    According to the Accountable or the Support, the ticket is no longer relevant. The ticket disappears from the drawing and the list of active tickets, but can still be retrieved if needed. The gray colour shows that it is an archived ticket and the shape of the figure indicates at what stage the ticket was archived. The shape can therefore be a circle, triangle or square.

In Ed Controls, you can also record things that are immediately and correctly carried out. You can archive these tickets immediately, because they do not need to be monitored. Nevertheless, you have these tickets in the archive and can consult them at a later date.These tickets then have this icon: Screenshot Ed Controls

Also read: What workflow is used in Ed Controls to process Tickets?

Updated on 25-08-2021

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