Ask your question to our support team
How do I label a drawing?
You can label a drawing through web.edcontrols.com.
How do I create a project?
Only Administrators can create a project. A project can only be created via the browser.
How do I edit an Audit template after it has been published?
An Audit template can be edited after it has been published via web.edcontrols.com.
How do I add a Reporter?
A Reporter can be added by the Administrator or Accountable.
What can an Administrator do?
The Administrator is the one who creates projects in Ed Controls, assigns a single Accountable per project and archives projects in the end.
Why are files so large when printing?
The print that Ed Controls generates can be large because of the added photos and drawings.
How do I save a layout before exporting a ticket?
You want to compose a new layout for tickets? You do that through web.edcontrols.com.
How do I pair Ed Controls with HoomCTRL?
Ed Controls is easy to pair with HoomCTRL.
How do I pair Ed Controls with our own system?
Ed Controls has many pairing options. Perhaps even with your own system. Please contact us.
How do I pair Ed Controls with DigiOffice?
Ed Controls is easy to pair with DigiOffice.
What do I do when an employee departs the company?
As soon as an employee leaves the company, the Administrator can revoke the person's rights. If the departing employee is the Administrator, we are happy to assist.
How do I create an audit template?
It's possible to create a template from scratch for an audit, or copy one.
How do I save a layout before exporting audits?
You can save a layout before exporting audits.
What is the Library?
The Library is part of Ed Controls where all drawings and other documents such as contracts can be found.
How do I link Ed Controls with other systems?
Ed Controls can be paired with many systems. Some already have an explanation.
What is two-factor authentication?
Two-factor authentication (TWA) is used to verify the identity of digital users.
How do I change the name of a drawing or file?
You can easily change the name of the drawing after adding the drawing.
How do I add a new version of a drawing?
Uploading a new version of a drawing is very easy.
How do I tag a file?
A file can be labelled via web.edcontrols.com.
How do I activate two-factor authentication?
Two-factor authentication can be enabled by our help desk and by the relevant account manager.
What is the maximum size of a drawing or file?
Files up to 50MB can be added to Ed Controls.
Why do I see the notification ‘Source not available’?
This notification occurs with drawings uploaded before the introduction of the Library feature.
What is the difference between a drawing and a file?
Drawings and files are stored in the Library.
How can I quickly switch between tickets?
In Ed Controls, you can easily switch between tickets.
What is the impact of enabling two-factor authentication?
When enabling two-factor authentication (TWA), it is wise to consider the impact.
How do I find archived drawings and files?
Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file?
It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
Why can I access a project only in Read-only mode?
'Read-only' mode is the default setting when all your company's licenses are in use.
How do I use two-factor authentication?
As an Ed Controls user, you can enable two-factor authentication (TWA) in the following way.
What will my invoice look like with automatic billing?
Automatic invoicing is the default setting for new Single Project Licenses.
What roles and rights are available in Ed Controls?
The RASCI-RAM model provides a clear delineation of roles and rights in Ed Controls.
How do I pair Ed Controls with Volgjewoning?
Ed Controls can be linked to Volgjewoning. Links to Ed Controls can be enabled when an Expert license is purchased.
Can I mark a project as favorite?
In Ed Controls, it is possible to easily put your favorite projects in one tidy overview.
Why is my project automatically archived?
A project in Ed Controls is automatically archived when it has an end date.
How do I get started with Ed Controls?
You can read how to get started with Ed Controls in this handy overview.
Can I search within Ed Controls?
Yes, it is possible to search within Ed Controls in both the web environment and the app.
How do I pair Ed Controls with DocStream?
Ed Controls is easy to pair with DocStream.
Can I make a backup in Ed Controls?
Automatic backups are made in Ed Controls.
How do I copy parts of an existing project?
When creating a new project, it can be useful to copy parts from an existing project.
When will I receive the welcome email?
Ed Controls sends welcome emails to new users 3 times a day.
What should I do in case of an error message?
If an error message is unclear, please contact us.
Are standard inspection lists available?
Standard inspection list templates are indeed available in Ed Controls.
How do I de-archive a drawing or file?
It is possible to de-archive drawings and/or files in the Library. De-archiving is only possible through Ed Controls' web environment.
How do I print an audit?
An audit can be printed from both web.edcontrols.com and the apps.
How do I print a ticket?
Ticket printing is possible from both web.edcontrols.com and from the apps.
How do I change the project settings?
Only Administrators and Accountables can change project settings.
How can I delete a group?
A group can disappear from your overview by archiving its content.
Where is Ed Controls data stored?
Ed Controls data is stored in various AWS data centres in Frankfurt, Germany.
Can I delete something in Ed Controls?
It is not possible to permanently delete anything from Ed Controls. However, items can be archived.
How do I delete or archive an audit template?
You can't permanently delete audit templates. They can only be archived.
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