Ask your question to our support team
How do I label a drawing?
You can label a drawing through web.edcontrols.com.
Invitation not received, now what?
Adding someone can fail for a number of reasons.
I am logged in but don’t see any or the right projects?
Ed Controls only shows the projects you are added to, based on the account (email address) you are logged in with.
How do I create a project?
Only Administrators can create a project. A project can only be created via the browser.
How do I edit an Audit template after it has been published?
An Audit template can be edited after it has been published via web.edcontrols.com.
How do I add a Reporter?
A Reporter can be added by the Administrator or Accountable.
What can an Administrator do?
The Administrator is the one who creates projects in Ed Controls, assigns a single Accountable per project and archives projects in the end.
Why are files so large when printing?
The print that Ed Controls generates can be large because of the added photos and drawings.
How do I save a layout before exporting a ticket?
You want to compose a new layout for tickets? You do that through web.edcontrols.com.
How do I pair Ed Controls with HoomCTRL?
Ed Controls is easy to pair with HoomCTRL.
How do I pair Ed Controls with our own system?
Ed Controls has many pairing options. Perhaps even with your own system. Please contact us.
How do I link Ed Controls with DigiOffice?
Ed Controls is easy to pair with DigiOffice.
What do I do when an employee departs the company?
As soon as an employee leaves the company, the Administrator can revoke the person's rights. If the departing employee is the Administrator, we are happy to assist.
How do I create/modify an audit template?
It's possible to create a template from scratch for an audit, or copy one.
How do I save a layout before exporting audits?
You can save a layout before exporting audits.
What is the Library?
The Library is part of Ed Controls where all drawings and other documents such as contracts can be found.
How do I link Ed Controls with other systems?
Ed Controls can be paired with many systems. Some already have an explanation.
What is two-factor authentication?
Two-factor authentication (2FA) is used to verify the identity of digital users.
Can I change the name of a drawing or file?
You can easily change the name of the drawing after adding the drawing.
How do I add a new version of a drawing?
Uploading a new version of a drawing is very easy.
Where can I download the app?
The Ed Controls app is available for Android and iOS.
How do I label a file?
You can label a file through web.edcontrols.com.
How does two-factor authentication in Ed Controls work?
With two-factor authentication, you ask the user to prove that they are the person they say they are.
How do I activate two-factor authentication?
Two-factor authentication (2FA) can be enabled by our help desk and by the relevant account manager.
Where can I set what Ed Controls download?
You can set whether Ed Controls downloads all files to your device by default.
What is the maximum size of a drawing or file?
Files up to 50MB can be added to Ed Controls.
Why do I see the notification ‘Source not available’?
This notification occurs with drawings uploaded before the introduction of the Library feature.
How can I register for Ed Controls?
To use Ed Controls, you need to register an account via web.edcontrols.com.
How can I quickly switch between tickets?
In Ed Controls, you can easily switch between tickets.
What is the impact of enabling two-factor authentication?
When enabling two-factor authentication (2FA), it is wise to consider the impact.
How do I find archived drawings and files?
Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file?
It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
Why can I access a project only in Read-only mode?
'Read-only' mode is the default setting when all your company's licenses are in use.
How do I use two-factor authentication?
As an Ed Controls user, you can enable two-factor authentication (2FA) in the following way.
What will my invoice look like with automatic billing?
Automatic invoicing is the default setting for new Single Project Licenses.
What roles and rights are available in Ed Controls?
The RASCI-RAM model provides a clear delineation of roles and rights in Ed Controls.
How do I pair Ed Controls with Volgjewoning?
Ed Controls can be linked to Volgjewoning. Links to Ed Controls can be enabled when an Expert license is purchased.
Can I favorite a project?
In Ed Controls it is possible to easily put your favorite project(s) in one overview.
Why is my project automatically archived?
A project in Ed Controls is automatically archived when it has an end date.
How do I get started with Ed Controls Tickets?
The handy overview tells you how to get started with Ed Controls.
Can I search within Ed Controls?
Yes, it is possible to search within Ed Controls in both the web environment and the app.
How do I pair Ed Controls with DocStream?
Ed Controls is easy to pair with DocStream.
Are project backups being made in Ed Controls?
Automatic backups are made in Ed Controls.
How do I copy parts of an existing project?
When creating a new project, it can be useful to copy parts from an existing project.
When will I receive the welcome email?
Ed Controls sends welcome emails to new users 3 times a day.
Are standard inspection lists available?
Standard inspection list templates are indeed available in Ed Controls.
How do I archive a project?
You can archive a project when it is completed or is no longer in use.
How do I de-archive a drawing or file?
It is possible to de-archive drawings and/or files in the Library. De-archiving is only possible through Ed Controls' web environment.
How do I print an audit?
An audit can be printed from both web.edcontrols.com and the apps.
How do I export/print a ticket?
Ticket printing is possible from both web.edcontrols.com and from the apps.
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