Ask your question to our support team
How do I label a drawing?
You can label a drawing through web.edcontrols.com.
How do I delete a project from my device?
A project you are no longer working on can be removed from your device, such as a mobile phone or tablet.
Invitation not received, now what?
Adding someone can fail for a number of reasons.
I am logged in but don’t see any or the right projects?
Ed Controls only shows the projects you are added to, based on the account (email address) you are logged in with.
How do I add a tag to a ticket?
Add a tag to a ticket by filling in the 'Add tag' text field.
How do I edit an Audit template after it has been published?
An Audit template can be edited after it has been published via web.edcontrols.com.
How do I perform an Audit?
An Audit is nothing more than a digital checklist.
When printing an audit, how do I select a layout for tickets?
If you want to add tickets to your audit(s), you can select the standard 'compact' or 'detailed' layouts. You can also select your personal layouts. Read on.
How do I add a Reporter?
A Reporter can be added by the Administrator or Accountable.
How do I move a project from a device to the cloud?
It is possible to move projects from a handheld device, such as a mobile phone or an app, to the...
What can an Accountable do?
Each project has one Accountable who has all authorisations for that project.
How do I edit a ticket?
The Responsible can report tickets assigned to him or her as complete, accompanied with photos and text. The Accountable and...
Why are files so large when printing?
The print that Ed Controls generates can be large because of the added photos and drawings.
How do I save a layout before exporting a ticket?
You want to compose a new layout for tickets? You do that through web.edcontrols.com.
How do I create/modify an audit template?
It's possible to create a template from scratch for an audit, or copy one.
Who has access to the Library?
The Accountable and Support roles can use the Library.
How do I ensure clear, sharp photos?
Use photos to document all kinds of things visually.
Why am I receiving e-mails from Ed Controls with project updates?
Ed Controls notifies you when changes and/or updates require your attention in Ed Controls.
What is two-factor authentication?
Two-factor authentication (2FA) is used to verify the identity of digital users.
Can I change the name of a drawing or file?
You can easily change the name of the drawing after adding the drawing.
How do I add a new version of a drawing?
Uploading a new version of a drawing is very easy.
Where can I download the app?
The Ed Controls app is available for Android and iOS.
How do I label a file?
You can label a file through web.edcontrols.com.
How does two-factor authentication in Ed Controls work?
With two-factor authentication, you ask the user to prove that they are the person they say they are.
How do I activate two-factor authentication?
Two-factor authentication (2FA) can be enabled by our help desk and by the relevant account manager.
Where can I set what Ed Controls download?
You can set whether Ed Controls downloads all files to your device by default.
What is the maximum size of a drawing or file?
Files up to 50MB can be added to Ed Controls.
Why do I see the notification ‘Source not available’?
This notification occurs with drawings uploaded before the introduction of the Library feature.
How can I register for Ed Controls?
To use Ed Controls, you need to register an account via web.edcontrols.com.
How can I quickly switch between tickets?
In Ed Controls, you can easily switch between tickets.
How do I add a new version of a file?
If a file, uploaded as 'other file' has received an update, this new version can easily be added. The new version will then overwrite the old version of the file.
How do I refresh or reset the version of a drawing or file?
In the Library, you can manage multiple versions of a file.
Which file types are supported?
Take a look at the list of supported file types.
How do I add a file?
Adding a file to the Library is done in the following way:
What is the impact of enabling two-factor authentication?
When enabling two-factor authentication (2FA), it is wise to consider the impact.
Can I assign multiple tickets to someone at once?
In order to work more efficiently in Ed Controls, it is possible to assign several tickets to a Responsible in one go.
How do I find archived drawings and files?
Ed Controls allows you to filter for archived drawings and files in the Library.
How do I archive a drawing or file?
It's possible to move a drawing or file to the archive. The drawing or file will then disappear from your project's active overview.
Why can I access a project only in Read-only mode?
'Read-only' mode is the default setting when all your company's licenses are in use.
How do I create tickets on the geographical map?
With the Locator add-on, it's possible to create tickets on a geographical map.
How do I use two-factor authentication?
As an Ed Controls user, you can enable two-factor authentication (2FA) in the following way.
How do I view a drawing in the Library?
It's possible to view the drawing in the Library, which can be done in the web environment of Ed Controls.
Can I see only drawings or only files?
In the Ed Controls Library, it is possible to filter for drawings or files.
What will my invoice look like with automatic billing?
Automatic invoicing is the default setting for new Single Project Licenses.
Can I automatically add an Informed to linked tickets?
In Ed Controls, it is possible to automatically add people to linked tickets.
How do I automatically assign someone the Informed role on an audit?
In Ed Controls, it is possible to automatically assign someone the Informed role when creating a new audit.
How do I remove a Reporter?
A Reporter can easily be removed via the Ed Controls website.
What workflow is used in Ed Controls to process audits?
Four steps are used in Ed Controls for this workflow.
How do I forward an assigned ticket?
An assigned ticket can be forwarded to a third party within Ed Controls.
What roles and rights are available in Ed Controls?
The RASCI-RAM model provides a clear delineation of roles and rights in Ed Controls.
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