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"The welcome email from Ed Controls is not sent immediately!"
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When will I receive the welcome email?

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Ed Controls uses an email notification to let new users know that they have been added to the system.

The email asks for a one-time registration with Ed Controls. After doing that, you are free to use the system.

We send out the welcome emails three times a day: at 06:00, 12:00 and 18:00. If you are added as a new user, the welcome email will be sent at the next opportunity. This means that sometimes it can take a few hours before the email arrives in your inbox.

Note: If an Accountable or Support is newly added to a project, but is not active in tickets or audits, a different situation applies. These roles will then receive the welcome email around 02:00.

Updated on 24-03-2021

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