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I am a Reporter. What should I do now?

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As a Reporter, you can add tickets to a drawing. You’ll only see the tickets you’ve created yourself, or the tickets you’ve been added to in a different role.

Creating tickets works as follows:

Via web.edcontrols.com

  1. Sign into web.edcontrols.com with Firefox or Chrome;
  2. Select the project you want to work with. You’ll see group(s) with drawings assigned to you.
  3. Select the correct drawing on the left;
  4. Click the green ‘New Ticket’ button in the upper right;
  5. Click on the map where the problem is located. A new screen will appear;
  6. Enter Subject and Description.
  7. If desired, upload files to the ticket;
  8. Click Save.

Via the mobile apps

  1. Download the Ed Controls apps on your Android or iOS tablet/smartphone.
  2. Open the app;
  3. Enter your username and password;
  4. Download the correct project to your device;
  5. Select the project you want to work with. You’ll see group(s) with drawings assigned to you.
  6. Select the correct drawing on the left. The drawing will open;
  7. Click on the map where the problem is located. A new screen will appear;
  8. Enter Subject and Description.
  9. If you wish, upload files to the Ticket;
  10. Click Save.

The ticket is stored and appears as a yellow dot Screenshot Ed Controls on the map. That means the Ticket has been created. The Accountable or Support will assign the ticket to a Responsible.

Updated on 30-10-2020

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