On the login page of web.edcontrols.com and on the start screen of the mobile application, it says ‘forgot password?’
Click on that link and enter your e-mail address. You will then receive an e-mail with instructions on how to reset your password.
Still unable to? Please contact your account manager or our support team. You can reach this by e-mail on firstname.lastname@example.org or via +31 (0)570 724 021