In Ed Controls, you can forward an assigned ticket to a third party. The Responsible of a ticket is permitted to add a Consulted. This way, the Responsible can collaborate with others better and complete a ticket faster without having to be present on location.
Here’s how it goes:
- The Responsible of a ticket adds a Consulted;
- The Consulted is notified and can start work;
- The Consulted adds photos and accompanying text to the ticket documenting the work performed;
- The Responsible sees that the Consulted has processed the ticket correctly and will declare the ticket completed.