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"Simply record issues in a ticket."
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How do I create a ticket?

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A ticket can be created by individuals with the roles: End User, Support and Reporter.

The most convenient is to create a ticket through the Mobile applications, but it is also possible to do so through the Web browser.

  1. Open the desired project;
  2. On the left side of the screen, select the group of drawings and then the drawing on which you want to create a ticket;
  3. Tap the location where you want to create the ticket (it is possible to zoom in on the drawing by using two fingers);
  4. Take one or more pictures of the situation (this can be done later) and save the pictures. Now you have the option to clarify the photo with e.g. a marker or text, tap the photo you just took. After the ticket is saved, you no longer have this option with already added photos;
  5. Add the Responsible, Informed and Consulted roles where appropriate. You can also add an end date, subject, description and a label;
  6. Click save.

The ticket now appears on the drawing and in the list.

Tickets can have different statuses. If you have not yet added a Responsible Person the ticket will have the ‘Created’ status (yellow circle). When you have added a Responsible to the ticket the status will be Started (red triangle).



  1. Open the desired project;
  2. On the left side of the screen, select the group of drawings and then the drawing on which you want to create a ticket;
  3. Zoom in on the position where the ticket should go;
  4. Click on the green “New Ticket” button;
  5. Then click on the location in the drawing;
  6. If necessary, add an existing photo and/or file from your computer;
  7. Add the Responsible, Informed and Consulted roles where appropriate. You can also add an end date, subject, description and a label;
  8. Click save.

The ticket now appears on the drawing and in the list.

Tickets can have different statuses. If you have not yet added a Responsible Person the ticket will have the ‘Created’ status (yellow circle). When you have added a Responsible to the ticket the status will be Started (red triangle).

Also read: How do I report a ticket ready?

Also read: How do I add a label to a ticket?

Go back to: How do I start with Ed Controls?

Updated on 20-04-2022

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