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How do I add a photo to an existing ticket?

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It is possible to take a picture directly when creating a ticket. You can also add a photo to an existing ticket at a later stage.

Here’s how it’s done:

  1. Log in through the Ed Controls mobile app;
  2. Open the right project;
  3. Tap on the existing ticket you want to add a photo to;
  4. At the bottom of the screen, press ‘tap here to post a comment’;
  5. A new screen will appear. Press the middle icon to open your photo gallery. You can select one or more photos from the gallery to add. When you’re done. press Complete;
    • You can also add a newly taken photo. To do this, press the camera icon to take a new picture.
  6. A ‘paperclip’ icon will now appear, click on this to see what photos you have added and here you can also add text and markings if you wish;
  7. Press save to add the photo;
  8. The photo is now listed in the ticket’s timeline.
  1. Log in via web.edcontrols.com;
  2. Open the right project;
  3. Click on the ticket you want to add a photo to;
  4. Under the heading ‘Comments’, click ‘Click here to comment’;
  5. Now click on ‘Select files’;
  6. Now select one or more photos from your computer and confirm your choice;
  7. Click on ‘Save comments’ to add the photo;
  8. The photo can now be found in the ticket timeline.

Note: In order to add photos, you must give Ed Controls access to all the photos in your gallery. If you have not done so, the photos will not be visible in the photo roll. You can set this up through the phone settings.

Updated on 06-05-2022

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